Thank you for booking.

Name: K&J Cleaner Cars
Address: 1907 wisteria court, flower mound, TX, 75028, US
Telephone: (915)-373-5066

Please Read Our Service Agreement Below

Service Agreement

This agreement outlines the services provided by K&J Cleaner Car Detailing Dallas ("we" or "us") and your responsibilities as the customer ("you"). By booking or using our services, you agree to these terms and conditions.

1. Water and Electricity:

We require access to water and electricity for all services. If unavailable, please call us at (915)-373-5066 to discuss options. Failure to provide access may result in a $80 cancellation fee.

2. Cancellation Policy:

We operate rain or shine, but understand scheduling changes are necessary sometimes. To avoid a $80 cancellation fee, please reschedule or cancel at least 48 hours in advance.

Cancellations: Require 48 hours' notice.
Reschedules: Require 48 hours' notice.
K&J's Right to Reschedule: We reserve the right to reschedule due to staffing, weather, or equipment issues.
No Show/Missing Vehicle: Appointments without the vehicle and keys present will be considered cancellations and subject to a $80 fee.
Gift Certificates: Gift certificate redemption follows the same policy and will be automatically redeemed for $80 based on the above guidelines.

3. Vehicle Access and Movement:

You agree to provide access to your vehicle and keys during the service and any other agreed-upon times. You authorize us to operate and move your vehicle as necessary to complete the detailed job.

4. Service Time Limits:

All detail packages have estimated timeframes based on the selected package. Add-on services may extend the base times. Your technician determines the time spent at their discretion, starting after check-in and initial setup.

‍Time Limits for Base Packages (excluding add-ons):
‍Bronze Package: 1.5 - 2.0 hours
Silver Package: 2.5 hours
Gold Package: 3.5 hours
Diamond Package: 4.5 hours

5. Guaranteed Outcome Expectations:

We strive for exceptional results, but cannot guarantee your vehicle will be "like new." Expected outcomes are based on the last detailed timeframe:
Less than 1 year ago: 75% as good as new
1 - 2 years ago: 70% as good as new
2 - 3 years ago: 65% as good as new
3 - 4 years ago: 60% as good as new
4 - 5 years ago: 55% as good as new
5 - 6 years ago: 50% as good as new
6 - 7 years ago: 45% as good as new
7 - 8 years ago: 40% as good as new
8 - 9 years ago: 35% as good as new
More than 9 years ago: 30% as good as new

6. Quality of Service and Concerns:

We want you to be satisfied. While we cannot guarantee specific results, we will use our best efforts to restore your vehicle to its optimal condition within our resources, time, and expertise. We conduct a final inspection with you at completion. If you have concerns after the inspection and our technician has left, please contact us within 24 hours. K&J Cleaner Car Detailing Dallas is not liable for concerns raised after 24 hours or if you skip the final inspection.

7. Accidents, Pre-Existing Conditions, and Damage:

While highly skilled and careful, we cannot be held responsible for vehicle damage during detailing. We will notify you if anything unforeseen occurs. By agreeing to our services, you acknowledge we are not liable for pre-existing vehicle damage. Our maximum liability is limited to the total cost of the detailing service.

8. Fees, Terms of Service, and Payment:

The service fee is the agreed-upon dollar amount, displayed as "Total Cost" on your final invoice. The service term reflects the time reserved to complete your requested job, not a guaranteed outcome. If the job requires significant additional time due to excessive dirtiness, K&J Cleaner Car Detailing Dallas reserves the right to charge an extra dirty fee of $60 per hour at our discretion. We will inform you of this possibility before or during the detailing process.

Providing Feedback & Photos

We ask for your feedback. Please send us an email at (K&J Cleaner Car Detailing Dallas@email.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of K&J Cleaner Car Detailing Dallas to use pictures of your vehicle for marketing purposes and to publish on its website (www.web.com) or any of our Social Media. Your personal information will not be shown in the photos.

Termination of Service

K&J Cleaner Car Detailing Dallas may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of K&J Cleaner Car Detailing Dallas. Instances of service termination include: going behind our back and working directly with K&J Cleaner Car Detailing Dallas employees instead of going through the company, being rude or harsh to K&J Cleaner Car Detailing Dallas employees, or any other reason we determine to be worthy of service termination at our discretion.

K&J Cleaner Car Detailing Dallas Changes

K&J Cleaner Car Detailing Dallas reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, K&J Cleaner Car Detailing Dallas does not make any commitment to update the materials.

I Understand That

♦ By using our services you hereby understand that K&J Cleaner Car Detailing Dallas does not guarantee any specific outcomes or results with our detailing services.
♦ Your payment to K&J Cleaner Car Detailing Dallas is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
♦ K&J Cleaner Car Detailing Dallas limits its liability to the total dollar amount of each job.If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $60 per hour on top of the total cost at the discretion of K&J Cleaner Car Detailing Dallas employees (we will warn you).
♦ Because we order materials for the job on demand, deposits made are non-refundable.
♦ All Sales Are Final.

K&J Cleaner Cars Service Agreement

By booking or using GoDetail Mobile Detailing services, you (“Client” or “You”) agree to the following terms and conditions, forming a legal agreement between you and K&J Cleaner Cars Mobile Car Detailing LLC (“Contractor,” “We,” “Us,” or “Our”).

Firm Cancelation & Rescheduling Policy

More than 48 hours notice: No fee.
24-48 hours notice: 10% fee.
12-24 hours notice: 50% of service amount, up to $100 fee.
Less than 12 hours notice or No call/No show: 100% of service amount, up to $150 fee(Unless Rescheduled).
Client not present or vehicle unavailable upon arrival: 100% of service amount, up to $150 fee(Unless contacted and rescheduled within 2 Hours of appointment) .

Note: K&J Cleaner Cars reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. For any cancellation or missed appointment fees, the credit card on file will be charged the applicable amount.

Late Arrival

K&J Cleaner Cars may arrive up to 90 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.

Vehicle Access, Operation & Service Quality

By booking, you agree to provide K&J Cleaner Cars personnel with access and keys to your vehicle to perform services, including detailing, ceramic coating, tinting, wet sanding, and other cosmetic enhancements. We strive to maintain high-quality service standards. Any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.

Single Vehicle Policy for Full Detail Service

When booking a Full Detail service, this service is limited to one vehicle only. The Full Detail service will not be split between multiple vehicles; both interior and exterior detailing will be completed on the same single vehicle. Please ensure that the vehicle for which the Full Detail is intended is available at the time of the appointment.

Time-Based Service Policy

Our detailing services and packages are based on a set time limit. We strive to complete as much as possible within the booked time frame, but extensive cleaning needs or heavily soiled vehicles may require additional time. If more time is needed, additional charges of $50 per 30 minutes will apply, with your approval. The service fee reflects the time and effort spent on your vehicle, not a guarantee that all tasks will be completed within the initial time limit. Please let us know your priorities during the pre-service consultation so we can focus on what matters most to you.

Accidents, Pre-Existing Conditions & Limitation Of Liability

GoDetail will document any pre-existing damage before starting work but is not liable for such conditions. If any damage occurs while in our care, we will notify you during the job. Our liability is limited to the amount paid for the specific service in question. GoDetail is not responsible for indirect, incidental, special, consequential, or punitive damages.

Fees, Service Terms & Payment

Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.
Payment: Due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for K&J Cleaner Cars collection costs, if applicable.
Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 30 minutes may apply, at the discretion of K&J Cleaner Cars.

Access Requirements

To perform mobile detailing services, we require access to water and electricity. If access is unavailable upon arrival, a fee of up to 100% of the service amount (capped at $250 will apply. If you’re unsure about water and electric access, please call (503) 730-0014 to reschedule.

Safety

Please disclose any hazardous substances in your vehicle before detailing. You assume responsibility for any health or safety risks associated with your vehicle.

Feedback, Termination & Governing Law

We welcome your feedback at kandjcleanercars@gmail.com. By booking our services, you grant K&J Cleaner Cars permission to use images of your vehicle for marketing purposes, unless you object in writing. This agreement is governed by Texas law. By booking and using our services, you confirm that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18 years of age or older. You agree to indemnify and hold K&J Cleaner Cars harmless from any claims or damages arising from a lack of authority to enter into this agreement.

Mandatory Gratuity Fee

If you do not participate in the final quality control check and inspection at the end of the job, a 10% gratuity fee will be added to the invoice. This fee is non-negotiable if you are unable to inspect the vehicle with the technician at the end of the job.

Acknowledgments

By booking our services, you acknowledge that:

K&J Cleaner Cars does not guarantee any specific outcomes or results.
Payment is for the time and effort spent servicing your vehicle, not tied to any specific outcome.
K&J Cleaner Cars liability is limited to the total amount paid for the service.
All Sales Are Final.